Shipping policy

Shipping Policy

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays.

Please allow additional time during peak seasons, holidays, or periods of high order volume.

Shipping & Delivery Estimates

StillPantry works with fulfillment partners to ship orders to customers in the United States. Orders may ship from China or other fulfillment locations, depending on product availability.

For standard shipping to the United States, estimated delivery is 7–15 business days after dispatch.

Please allow 1–3 business days for order processing before shipment. Total estimated delivery time is approximately 8–18 business days from the date your order is placed.

These timeframes are estimates only and are not guaranteed delivery dates. Actual delivery times may vary due to customs clearance, carrier operations, weather conditions, holidays, destination, and other circumstances beyond our control.

Tracking Information

Once your order has shipped, tracking information will be provided when available. Tracking updates may take several business days to appear while the package moves through the shipping network.

Shipping Delays

If your order has not arrived within the estimated delivery window, please contact us with your order number. We will review the tracking information and work with our shipping partners to investigate the delay.

If a shipment is confirmed lost or undeliverable, StillPantry will work with the customer to determine an appropriate resolution in accordance with applicable law and our policies.